Top Australia and New Zealand public sector jobs this January (2017)

New year, new job?

Each month, we round up some great digital, strategic and engagement/communications jobs going in the Australian and New Zealand public sectors. Here’s our January 2017 collection – if any of them look tempting, click through to find out more…

Australia

Senior Communications and Engagement Officer
Department of Justice (Victoria)
Closing date: 6 January 2017

Director, Community Engagement
Department of Premier & Cabinet (Victoria)
Closing date: 6 January 2017

Communications and Project Support Officer
Department of Premier and Cabinet (Tasmania)
Closing date: 9 January 2017

Stakeholder Engagement Officer
Department of Natural Resources and Mines (Queensland)
Closing date: 17 January 2017

New Zealand

Senior Engagement & Communications Adviser
Ministry of Transport
Closing date: 12 January 2017

Senior Communications & Marketing Adviser – Students
Victoria University of Wellington
Closing date: 16 January 2017

Agile Project Managers
Te Papa
Closing date: 23 January 2017

Communications Advisor
The Treasury
Closing date: 25 January 2017

Top UK #LocalGov jobs this January (2017)

The New Year inspires many people to look for a change of scene, so, as we do every month, we’ve rounded up some great digital, strategic and engagement/communications jobs from the UK local government sector. Here are some that may take your fancy this January…

Customer Insight and Data Officer
Barnsley Metropolitan Borough Council
Closing date: 6 January 2017

Communications Assistant
Christchurch and East Dorset Councils
Closing date: 6 January 2017

Specialist Communications Officer 
East Sussex County Council
Closing date: 8 January 2017

Senior Data and Spatial Analyst
Chelmsford City Council
Closing date: 8 January 2017

Community Engagement Assistant
London Borough of Sutton
Closing date: 9 January 2017

Senior Sitecore Developer
Islington Council
Closing date: 16 January 2017

Communications and Campaigns Advisor
Southend-on-Sea Borough Council
Closing date: 23 January 2017

Assistant Director – ICT and Digital Services
Birmingham City Council
Closing date: 24 January 2017

Highland Council launch first challenges using Dialogue

Highland Council are the latest Scottish Local Authority to start using Dialogue to run structured discussions online. Since launching their site nearly a month ago, things have quickly gotten into full swing. Ideas have already been suggested, responded to and even acted on – an impressively fast feedback loop, which is great to see!

Highland’s first two challenges were targeted at staff, to discuss how the council can be made more commercial and efficient.

Highland Council Dialogue

The Council had run a similar exercise 5 years ago, using a physical suggestion box in the head office. However, Highland Council is one of the largest local authorities geographically in Europe; with lots of staff working remotely, face-to-face engagement can be difficult. (Some staff can go years without physically checking back in at head office!)

As a result, the Council had been looking for both an opportunity and the right approach/tool to effectively open up these topics to discussion. They saw Dialogue recommended in a report by DemSoc for the Scottish Government and recognised that it was well-suited to their purposes. (An online tool was especially appealing as it would allow people to participate from anywhere with an internet connection!)

To ensure that staff were aware of the challenges being run on Dialogue, Highland Council first advertised the discussions on their staff Facebook group. Line managers were also informed and briefed to encourage team members to get involved. In less than a month, the council have already received over 200 ideas, 300 comments and 1,000 ratings.

Whilst they could have chosen to make the discussions private and invite-only, Highland opted to make them publicly visible to provide transparency on the conversation as it unfolded.

In terms of administering the Dialogue, Highland Council added a few starter ideas which helped make the first few days of launch a success. This meant that the initial ideas and feedback were pretty rapid. They were soon hearing suggestions like, for example, creating a creche at the council HQ.

They set up the Dialogue to use a post-moderated approach to ensure that ideas like this could naturally flow. The admin team also set themselves up as active members, adding their own comments and participating in the discussion – making it clear that the Dialogue was exactly that: a two-way conversation (not just a ‘black box’ exercise).

“We’re trying to let the Dialogue be as wild and organic as possible” (Dr Stephen Carr, Principle Policy Officer)

With ideas rolling in, the next steps are to review all the suggestions and take some of the best ones forward to a business case stage. One idea which has already been taken forward to implementation stage, for example, is the removal of blue paper towels – saving the Council thousands of pounds.

There’s also value in suggestions which it may not be possible to take forward. For example, removing water coolers from offices: a good idea but one which turned out to be impractical for some offices with older pipes. Highland administrators were able to comment on the idea and share this feedback with participants, making it an informative and educative process to boot.

Highland already plan to use Dialogue as part of their upcoming public budget exercise, and they have three other discussions in the pipeline too. We’re looking forward to seeing how it continues to take shape – watch this space!

2016: our year in review

Tonight’s the night of the Delib Christmas party, which means only one thing: the hotly-anticipated Secret Santa gift exchange! (I’m hoping for some kind of novelty mug.)

Oh, OK, it means two things: it’s also time for our annual look back at how the past year has gone.

So: 2016, eh? Let’s leave world events to one side for a moment – there’s been no shortage of those this year (both the events and the leaving of them to one side to focus on oneself, you might say) – but that’s for other people to cover. Here’s a few snippets of what 2016 has looked like for us:

Some numbers

We’ve hit some pleasing milestone figures – including:

For us, these are encouraging signs that – even in the midst of incredibly stretched budgets and unpredictable political climates – public bodies remain committed to involving people in the decisions that affect them. And that ‘digital’ continues to become more ingrained as just an obvious and important channel for public involvement (you might be surprised how much this is not to be taken for granted!)

Some consultations

We love seeing the huge range of topics that are consulted on using our tools. From headline-grabbing national issues to hyperlocal pilot schemes; entire city spending priorities to early experiments in participatory budgeting – whenever there’s a decision that matters to people, we’re proud to see it opened up on one of our platforms.

Here’s a smattering of examples from this year:

Austin Texas Budget Simulator
The City of Austin, Texas asked for public input on spending priorities using Budget Simulator

 

DoH consulted on how to improve support for carers
The UK Department of Health used Citizen Space for their consultation on improving support for carers

 

 

The Environment Agency's consultation on a new nuclear power station design
The Environment Agency used Citizen Space for their (bilingual) consultation on a new nuclear power station

 

TfL consults on individual bus routes
Transport for London make extensive use of Citizen Space – including for consultations on a host of proposed local route changes

 

'Shall we put a new ramp here?', asks the Canal and River Trust
The Canal and River Trust started using Citizen Space in 2016, with an excellent consultation on Better Towpaths for Everyone

 

Motorcycle security trial in Southwark
Southwark Council (UK) use Citizen Space for a host of consultations, including this one on a trial scheme about motorbike anchors

Some development

As every year, we’ve continued to work on improving our products. The biggest development for us in 2016 was probably the release of Citizen Space v3. A huge amount of work went into this major overhaul, which makes it more responsive, more customisable, easier to use and just straight-up prettier. The vast majority of our 100+ Citizen Space customers are now using the new and improved v3, and it feels good to see their sites looking great and being well-used. Celebratory tapas were had.

Some events

We had our first Dialogue user group in April, up in Scotland. We also had a whole round of user groups for our Citizen Space customers in Australia and New Zealand.

We got to go to some excellent events and meetups – including, but not limited to, Demfest, GovCamp Cymru and the DigitalNI consultation event.

And, of course, that whole Boaty McBoatface thing happened – without dampening our enthusiasm for public participation. 

We also picked the hottest few days of the year to have our annual team holiday in Dorset (who said 2016 was short on reasons to be cheerful?!)

Some thanks

Lastly, a quick thank you to our customers. There’s been plenty of despair and vexation washing around about politics, government, democracy and so on – perhaps more so this year than usual. Be that as it may, we do lots of work with public bodies and government organisations and the vast majority of our experience – with civil servants, local government officers etc etc – is of people who are deeply dedicated to their work, to serving the public and the common good and who work hard to improve government and civic life generally. So thanks especially to them, for keeping our chins and general levels of optimism up 🙂

Here’s to 2017…

6 things to read in the Christmas wind-down

Are things starting to wind down as Christmas approaches? You know: the office gets empty of people and full of tinsel (fire regulations permitting, of course). The emphasis is more on finishing the communal tub of Celebrations than the to-do list. There’s that end-of-school-term vibe, when every lesson becomes a quiz, game or the first half of some retro-tastic film (in my case, it was always Labyrinth for some reason).

We know the feeling – and that it’s not really the time to try and embark on a trailblazing new project. So, to save you staring at an inbox where nothing’s going to arrive (except out-of-office messages), here’s a few suggestions of things you can usefully read.

These are some perennials of our bookshelves: things that make for helpful primers, or that we frequently reference in passing. Reading any of them would be a good investment of time – a great way to make the most of that pre-Christmas quietness.

Orwell: Why I Write

Self-reflection, pithiness and a side-order of championing democracy – plus it’s only, like, 2 pages long. Can’t be bad…

‘Every line of serious work that I have written since 1936 has been written, directly or indirectly, against totalitarianism and for democratic socialism, as I understand it. It seems to me nonsense, in a period like our own, to think that one can avoid writing of such subjects. Everyone writes of them in one guise or another.’

The Cluetrain Manifesto

This was the book about ‘the digital revolution’ back at the turn of the century. And there’s still lots to learn from its central premise that ‘markets are conversations’. But it’s not on our list because we see it as some kind of internet gospel. It’s more just that it’s interesting and instructive to revisit it, 15+ years on, and reflect with curiosity on its analysis and insight. Always intriguing to see how some things have dated, while others look really prescient – and useful to consider the big principles of internet, culture and social interaction.


From Arrogance to Intimacy

We often give this book to new starters as a way to quickly familiarise themselves with the world of public engagement and ‘active democracy’. It’s a great, short summary of lots of good thinking about the importance of citizen involvement in government. Also has plenty of useful stuff about digital in particular (including the principle, which we’d entirely endorse, that ‘what’s wrong with democracy can’t be fixed with a new app.’)

The Toyota Way

‘Lean’, ‘agile’ and similar methodologies have really been gaining ground the last few years, which is great to see. We’re big fans of lean approaches and have been trying to embed them into our thinking since the early days of Delib. And our starting point was to get the whole team studying this book (perhaps the ‘original’ book on lean processes). Now, staring at a literal factory production line for 8 hours isn’t something that applies directly to our work – and probably won’t to yours, either – but we’ve found the principles incredibly helpful. Try it: you’ll be reading about car parts and suddenly you’ll start seeing all sorts of ways to make your organisation radically more efficient. And, soon, ‘genchi genbutsu’ or ‘little up’ will become part of your vocabulary and you’ll be wondering how you ever ran things otherwise…

A Technique for Producing Ideas

You can finish this whole ‘book’ in about half an hour. But it packs a huge amount of brilliant, really practical instruction into its few short pages. It’s an invaluable little guide – especially for anyone who says ‘oh, I’m not creative’. It prescribes a practice – one that you can literally practise – for thinking about things in new and different ways. It’s so straightforward that you’ll probably put it down and think ‘surely, that’s just common sense’ – and yet, for many people, it will be brand new information. And it codifies and clarifies the ‘technique’ into a few simple steps that will help it stick in your head – and you’ll find yourself using it all the time. To be honest, by the time you’ve read this ‘summary’, you could probably have read the actual book. So just go do that!


East of Eden

No, it’s not a business book but I read it for the first time this year and totally loved it so I’m putting it on my list. And you know what? I daresay it will challenge you and possibly inspire you and generally leave you less likely to be OK with simply letting the world drift on by. And even if it doesn’t do those things, you can just be fascinated by the striking characters, gripped by the intriguing plot or revel in the fantastically crafted and lyrical sentences. Seriously, this book is great.

Top Australia and New Zealand public sector jobs this December (2016)

Each month, we round up some great digital, strategic and engagement/communications jobs going in the Australian and New Zealand public sectors. Here’s our December collection – if any of them look tempting, click through to find out more…

Digital Marketing & Communications Officer
City of Ballarat
Closing date: 9 December 2016

Digital Engagement Officer
City of Busselton
Closing date: 9 December 2016

Communications Advisor
Department of Transport and Main Roads (QLD)
Closing date: 14 December 2016

Head of Communications & Government Relations
Sydney Water
Closing date: 16 December 2016

Engagement, Communication and Marketing
Department of State Development, Infrastructure and Planning (QLD)
Closing date: 16 December 2016

Senior Communications & Marketing Adviser – Students
Victoria University of Wellington
Closing date: 30 December 2016

Top UK #LocalGov jobs this December (2016)

As we do every month, we’ve rounded up some great digital, strategic and engagement/communications jobs from the UK local government sector. Here are some that may take your fancy this December…

Service Design Analyst
London Borough of Waltham Forest
Closing date: 9 December 2016

Digital Transformation Web Officer
London Borough of Lewisham
Closing date: 11 December 2016

Communication Officer – Regeneration
London Borough of Hackney
Closing date: 12 December 2016

Community Boost Officer
London Borough of Waltham Forest
Closing date: 12 December 2016

Apprentice – Community Engagement
Torbay Council
Closing date: 16 December 2016

Equality and Engagement Officer
East Sussex County Council
Closing date: 18 December 2016

Community Council Development Officer
Southwark Council
Closing date: 18 December 2016

Technology Consultant – Solution Architect
Thurrock Council
Closing date: 18 December 2016

Senior Public Affairs Officer
London Borough of Newham
Closing date: 21 December 2016

A fine example of a first consultation from the Canal & River Trust

The Canal & River Trust recently took the plunge into the world of Citizen Space for their public engagement activity. In the blink of an eye, they had set up their first Citizen Space consultation, asking the public for their views on planned improvements to 16 miles of London towpaths.

We asked Dick Vincent from the Trust a few questions:

Delib: How did the Canal & River Trust previously do consultation?

Dick: We didn’t have a standard system, but usually used Survey Monkey.

Delib: Why did you start using Citizen Space?

Dick: We looked at what was available and this was the one we liked best. Knowing that your servers are based in the UK was a big plus point.

Delib: What do you like about Citizen Space so far?

Dick: It’s easy to use and solid. Survey Monkey is like a Swiss army knife, but Citizen Space is more like a scalpel. Have you ever done an appendectomy with a Swiss army knife? It never goes well!

Delib: Has the Delib team been helpful?

Dick: Beyond compare. Amazingly so. They helped us pull off our plans in record time … it was a real joy. We had a really tight deadline (4 weeks!) so we didn’t even have time to do the proper training. Thankfully, it’s a pretty easy system to use and after a couple of hours of truly expert tuition via a web link with Alexis we could just ‘bash it out’, and then she did some last minute checks that made all the difference.  

A great first consultation

To return the praise, here are five things we really like about their ‘Better Towpaths for Everyone’ consultation.

1) Accessible language

Screenshot of an easy to read front page

Firstly, the Canal & River Trust have pulled off what can sometimes be a difficult feat – making a consultation readble and engaging. We liked the use of a video on the first page, and we expect respondents have smiled at their admission that: “Some might think that a great towpath is … well … a great towpath.”

They’ve avoided jargon and given concrete examples wherever possible too:

“… there are some small things you can suggest that will make all the difference. For example, you might know of a great place we could put in a new wheeling ramp or even a bench.”

2) Use of further info

Screenshot of a closed further info sectionScreenshot of an expanded futher info section with an embedded video

The Trust have made extensive use of Citizen Space’s ‘further info’ feature. This means you can include more background information about a particular topic or question that neatly concertinas away unless people choose to read it.

Using this feature is a great bonus because it means you don’t have to keep asking people to refer back to an earlier document to get more info on the current question – something that’s very offputting. It also means that nobody has to download big PDFs at the start of the consultation – instead, they can view the relevant part of the PDF embedded as they go along. This is especially important for mobile users.

Screenshot of an embedded pdf page in a further info section

The Canal & River Trust have done a great job of embedding PDF pages (and even videos) alongside the relevant questions, where they could have made the mistake of having a dozen planning and policy PDFs to download and refer back to.

3) Relevant sections

The Trust have made sure that not everybody has to trawl through all the sections of their large consultation – instead, they can just respond to the parts that concern or interest them.Screenshot of consultation section options

4) Events listings

The Canal & River Trust are making the most of their Citizen Space as an engagement platform by also running an events listing in the footer. Again, there’s optional further info to read about each event:

Screenshot of events section in the footer

5) Including other opportunities to engage

A consultation like this is a great time to engage further with an audience that’s already interested in the place or topic but may never have heard of your organisation before.

Throughout this consultation, the Canal & River Trust have seized the opportunity to tell respondents a little more about the Trust and flag up other ways they can get involved.

Screenshot of get involved section

All in all, we’re pretty impressed with this first Citizen Space consultation! And we even learnt the meaning of the word “gongoozling”.

A gongoozler is an old English word for a person who enjoys watching activity on the canals

A mini Scottish adventure of sorts

One of the best parts of my role as an Account Manager is to get out of the office and visit customers. When people first start using Citizen Space, they often want a day or two of training to help them make the most of it. When we train customers, we go to them – so when Falkirk Council requested an in-house training day, I got to jump on a flight to Scotland.

We’ve got lots of customers in that part of the world so I also thought this would be a great opportunity to stay on for a couple of days and meet other customers nearby. The last time I was in Scotland was for our annual Scottish user group back in Edinburgh back in April, so it was nice to pop in and see how people having been getting on since then.

View from Falkirk's offices
View from Falkirk’s offices

First up were Falkirk Council. Falkirk originally chose to adopt Citizen Space to improve their online consultation processes and centralise their consultations in one location. My role here was twofold: 1) to help users get to grips technically with the tool and 2) to help the organisation establish processes for consulting online effectively.

Training sessions are aimed for up to 10 attendees and people are often at really different starting points: some might be consultation experts but with limited digital experience; others might be really web-savvy but just not familiar with Citizen Space in particular – there’s usually a real range.

Happily, a training day on Citizen Space is not just about how to use the tool: it also helps teach attendees about consultation best practices and hone their digital skills. For example, one of the attendees on this session had come along specifically because he considered himself ‘not very tech-savvy’ and therefore if he could use Citizen Space, anyone could! So we were both pleased when he found it, in fact, pretty straightforward to successfully create an example consultation – complete with images, maps and videos embedded.

After training Falkirk, next on my list of customers to visit was Clackmannanshire (who’ve been using Citizen Space since 2013). Clackmannanshire – or Clacks as they’re often known – use Citizen Space for consultations on everything from customer satisfaction to local schools surveys. One of the things we chatted about a fair bit was reporting – not least because I said they’d done a great job with their report on the creation of a Tullibody South Campus (good transparency of data, nice mix of qual and quant content etc). It was great to pop in and meet the team.

img_0725
Stirling Castle

After visiting Clacks, it was time for a quick lunchtime walk up to the famous Stirling castle before heading to meet SEPA who have recently moved into some new offices. I trained SEPA back in 2012 when their Flood Risk Management Team originally adopted Citizen Space. Since then, their corporate comms team have adopted Citizen Space and a new director is putting digital high on the agenda.

As SEPA’s team are geographically dispersed, Citizen Space is a great way of providing a standardised consultation workflow which is shared across head office staff, colleagues working in smaller offices and people working remotely. It was great to stop by, meet the new contacts and chat them through some of the changes in the latest release of Citizen Space v3:

“v3 is great. It looks really inviting and helps make respondents feel like they are still on one of our sites” (Lorna Bryce, Campaigns and Marketing Manager, SEPA)

Chatting to SEPA, it was clear that it’s not all about the newest features we’ve released;  sometimes, it’s about reminding people what they already have available in Citizen Space and using these tools to their best advantage. For example, the PDF document viewer – which can be used to consult on plans or documents. Consultees can review the documents and then comment directly beneath, mitigating the need to download the information first. This feature was originally co-developed with SEPA when they were running their Flood Risk Management plan but the communications team hadn’t yet started using it to full advantage so it was great to chat them through how to include it.

Last stop was East Renfrewshire, who are based just south of Glasgow. East Renfrewshire are a small council who have primarily been using Citizen Space in their education team – but are now looking to roll it out more broadly across the council. Our main contact at East Renfrewshire actually works in two different roles so it’s really important that he can let colleagues ‘self-serve’ from Citizen Space.

In order to get people geared up to manage their own consultations, East Renfrewshire find it helpful to first sit-down with members of staff and give them a face-to-face run through before setting them up as a user. Recent consultations run on Citizen Space have attracted as many as 1 in 9 residents in the local area responding which is exciting.

screen-shot-2016-11-23-at-15-31-58

Having worked with a number of different Scottish customers in the past 5 years, I can say there’s a great ‘energy’ towards all things digital democracy in Scotland. There’s a real determination to actually get people involved in decision-making.

And on a journey to the station, I was reminded that when it comes to engaging with locals and getting an opinion on a recent or upcoming change, taxi drivers are often more than happy to give you the lowdown 😉

How to customise your Citizen Space support page, with some help from Edinburgh City Council

Lots of large organisations use Citizen Space to coordinate all the consultation activity across their many departments. That means there can be lots of users with varying levels of experience setting up consultations.

These guys often need a quick bit of help and guidance without having to call the person responsible for overseeing consultation activity every time they have a question. They’ll need guidance about internal protocols like consultation layouts and language use, as well as technical support.

Citizen Space includes a fully-editable support page in the back end for this purpose. We added this feature after requests from customers – and it’s a great idea. This is a page that a Citizen Space overseer can customise to provide help to the other admin users across their organisation. By default, it includes a link to our Citizen Space quick start guide and the Citizen Space knowledge base. But you can also add your own, organisation-specific help and guidance. That’s exactly what Edinburgh City Council have successfully done with their Citizen Space.

Since adopting Citizen Space in 2014, an increasing number of people and departments at City of Edinburgh Council use the platform. A team of four in the strategy and insight team oversees the use of Citizen Space, supporting nearly 50 users with a mixture of experience across different departments in the council.

Edinburgh have used their support page to clearly link through to their consultation framework and a list of service leads. Presenting this information at a point when users are starting to build consultations helps to make sure they understand the council’s consultation standards, and who to contact if they have any queries.

Screen Shot 2016-08-09 at 16.15.52

Edinburgh City Council have also taken advantage of the Citizen Space .pdf embed feature by including a ‘lessons learned’ log. This log lists all the issues that people have already identified with online consultation, and any recommendations or follow-up needed. This helps to prevent users asking questions that are already being addressed or have already been answered, saving everybody time.

The Citizen Space support page can also be used to link through to further resources that admins could use to make their consultations more interesting and engaging. The support page could link through to a bank of stock banner images or free stock images, for instance. You could also use the page to communicate about training sessions and meetings.

Edinburgh also hold their own Citizen Space user group on a bi-annual basis which enables them to bring all of the council’s Citizen Space users together regularly. That’s a great way to make sure everyone across a large organisation is on the same page, share tips and best practice, and address any difficulties anybody is experiencing.

A big thanks to Edinburgh City Council for their fine example. If your organisation has found any other innovative uses for the Citizen Space support page, feel free to drop us a line!