Tag Archives: how to engage online

How to run your whole consultation process using Citizen Space

You may or may not know that Citizen Space is used to run some of the most high-profile consultations in the UK in the last few years. I won’t bore you with reasons why Citizen Space is so good for these kinds of consultation – it’s just good at its job. What I did want to share are some tips on how Citizen Space and related Delib services can be used to make running large scale / important consultations better.

Importantly, key things I wanted to pick up on was how Citizen Space can be used as a hub where consultation teams can manage their whole consultation process through – including bringing together both offline and online feedback together, so you’ve got all your consultation data in one place – enabling you to be more organised, and allowing you to more easily and quickly analyse and report your consultation findings.

Here’s a quick overview of how Citizen Space could help you do this:


As noted above, the key parts of the consultation process Citizen Space can help improve are:

  • Collaborative drafting: draft your consultation questions together with colleagues, and allow others to edit and update – showing how the consultation questionnaire would look and work but in a closed secure online space (rather than endlessly sharing word documents between your team!)
  • Publish your online consultation and supporting documents in an interactive format: Citizen Space allows you to upload all your consultation documents in one place, alongside your consultation survey – allowing stakeholders to read background information and feedback easily at the same time.
  • Ongoing management and tracking: once your consultation’s underway and people are feeding back, you can keep an eye on the results as they come in, and do quick analysis any time during the process.
  • Collating online and offline feedback together: one of the big challenges in managing a consultation process is that you’ll often get feedback from stakeholders in different formats: e.g. paper surveys, emails, .pdfs, comments from events. What Citizen Space allows you to do is collate all feedback from whatever format (once transcribed) into one central database, so that you can then analyse all the feedback quickly and easily. The system also provides each feedback record with a Unique ID, so that all records are easily tracked. Delib also provide *transcription services*, to help you transcribe feedback from different formats into a digital format.
  • Analysis and reporting: finally, at the end of the process you can easily analyse all the data you’ve collated using Citizen Space. Additionally, we can provide a 3rd Party analysis and reporting service from YouGov if you’d prefer 3rd party validation.

So, there you go! Hopefully that gives a good overview of how Citizen Space can be used to help ensure you run robust and pain-free consultation processes. If you’ve got any questions, just drop us a note: info@Delib.net