Tag Archives: NHS

How the NHS Commissioning Board are using Citizen Space

NHS Commissioning Board logoThe NHS Commissioning Board (NHS CB) plays a key role in modernising health services with the aim of securing the best possible health outcomes for patients. They do this by prioritising patients in its decisions, addressing local priorities and meeting the rights that people have under the NHS Constitution.

NHS Planning Guidance DocumentThe Board recently published their planning guidance document Everyone Counts: Planning for Patients 2013/14.

This plan highlights the incentives and levers that will be used to improve NHS services from April 2013. It also outlines five ‘offers’ to improve the outcomes of the NHS:

  • a move toward a seven day work week for routine services
  • greater transparency and choice for patients
  • more patient participation and improved customer services
  • better data and informed commissioning to support the drive to improve services
  • higher standards and safer care

In order to support their objectives, NHS CB are currently running a number of online consultations aimed at stakeholders about the commissioning of specialised services, such as mental health care and womens’ and childrens’ services. They are also interested in feedback on the proposals for integrated care developed by the coalition of health and social care charities, National Voices. All these consultations can be found on NHS CB’s consultation hub, powered by Citizen Space.

NHS Commissioning Board consultation hub

Related to this, the Department of Health are consulting on strengthening the NHS Constitution. This consultation is aimed gaining the views of the NHS staff and stakeholders and ties in with work being carried out by the NHS Future Forum.

Quick Consult helps NHS practitioners give their views

Quick Consult consultation for the NHS

The Health & Social Care Act requires all general practices to become members of a Clinical Commissioning Group (CCG). CCGs will manage the commissioning of NHS healthcare from April 2013, when Primary Care Trusts and Strategic Health Authorities become defunct. The Department of Health has published a model constitution and recommends that CCGs incorporate its guidelines into their aligned practices.

As a part of this incorporation, NHS Swindon Shadow Clinical Commissioning Group used Quick Consult to run a one-off survey. The consultation was aimed at getting feedback and insights from practitioners and stakeholders about the proposed structure and constitution of the Shadow CCG.

The survey ran from 21 May to 10 June 2012, and had 50 responses. The survey was created by the Delib team in collaboration with the Chair of the Shadow CCG, Dr Peter Crouch. The questions included:

  • How happy are you with our proposals for the new Clinical Commissioning Group?
  • How well do you think the proposals reflect the views of local people?
  • Do you think this plan is enough of a shift towards GP-led commissioning?
  • How happy are you with the balance of different clinicians on the Board?
  • Do you think the proposed CCG is sufficiently transparent?
  • Are you happy with the arrangements for handling conflicts of interest?
  • Do you have any suggestions for improving our plans?


The engagement exercise revealed that approximately 80% of respondents were either ‘very happy’ or ‘happy’ with the proposed changes. Around 78% of people felt the proposal reflected the views of local people. The full report is available here. The results will help Swindon CCG move forward with confidence in their plans.

Dr Crouch says, ‘we would like to thank Delib for the highly professional way that they handled the creation of the consultation with Quick Consult. They delivered precisely what we wanted, comfortably and within the challenging timescale we were operating within. We would highly recommend their services.’

Quick Consult helps NHS practitioners give their views

Quick Consult consultation for the NHS

The Health & Social Care Act requires all general practices to become members of a Clinical Commissioning Group (CCG). CCGs will manage the commissioning of NHS healthcare from April 2013, when Primary Care Trusts and Strategic Health Authorities become defunct. The Department of Health has published a model constitution and recommends that CCGs incorporate its guidelines into their aligned practices.

As a part of this incorporation, NHS Swindon Shadow Clinical Commissioning Group is using Quick Consult to run a one-off survey. The consultation is aimed at getting feedback and insights from practitioners and stakeholders about the proposed structure and constitution of the Shadow CCG. It will be open until 10th June 2012. The consultation was created by the Delib team in collaboration with the Chair of the Shadow CCG, Dr Peter Crouch.

Dr Crouch says, ‘we would like to thank Delib for the highly professional way that they handled the creation of the consultation with Quick Consult. They delivered precisely what we wanted, comfortably and within the challenging timescale we were operating within. We would highly recommend their services.’

Thoughts on consultation practices in the NHS

Here at Delib we are intensely interested in the way others are consulting their stakeholders, nothing makes us happier then those practising digital democracy well.

I have recently been working with the NHS to assist with the grand ideal which is Digital Democracy, and came across various methods which are used. I thought this may interest others involved in social media and online consultations so thought I would share my findings with you all.

Many of the health organisations I have spoken to are using methods of engagement which take place in the community; Forum Groups are a good example of this. These are a wonderful ideas but in practice this does alienate those who are unable to physically attend.

I have also seen online membership bodies used, which allow a more relaxed approach to patient participation. Once again there is a problem where potential users are forced to sign up and apply to join. In practice this enables demographics of the population to be monitored by the organisers, but can be intimidating for those of us who wish to be active in having their say without attention being drawn to them.

Doctors surgeries have recently ‘upped the ante’ with Patient Participation Groups trying to engage with their patients through new methods. Many are done through emails, however coffee mornings are rather popular too. Rotherham NHS have been letting the CCG’s in their areas use their consultation hub. They found that this solved the problem of patients not being able to attend meetings and widening the scope of participation by allowing them to register their opinions remotely.

These are just a few of the ways we’ve seen health organisations engaging their residents and the problems they have faced along the way. We constantly take these learnings on board trying to ensure all our apps help to remedy as many of these problems as possible by allowing a wider pool of stakeholders to be engaged.

If you would like to see how Citizen Space or Dialogue App can help your organisation please contact us, and we’ll try to help!

Future of Stakeholder Engagement in the NHS

Here at Delib we like change, and we like democracy. With the NHS arguably experiencing it’s greatest overhaul since it’s conception in 1948, I thought I would share some ideas for engaging patients and other stakeholders in 2012.

The NHS Operating Framework puts patients at the centre of decision making with their experience of health and supporting care services central to the drive for further improvements. Patient engagement will be a key part of the new look NHS; add this to the emphasised ideals and healthcare professionals face rapidly approaching hurdles on the horizon.

New digital strategies can engage and involve patients and other stakeholders, proving a cost effective addition to traditional methods, with the ability to reach some groups that wouldn’t be reached by traditional means. Lambeth Health and Wellbeing Board has recently been delving into this with gusto, as covered here by Guardian Healthcare.

The Department of Health has also been using digital engagement to reach stakeholders across the country, and the current Trusts and PCT’s are linked to this consultation hub (provided by us using Citizen Space – hassle-free software for managing and running all consultation and engagement activity across your organisation).

Meanwhile, although long-established (1978), the National Association for Patient Participation (NAPP) has great case studies and practical best practice advice for GPs, particularly relevant since a General Medical Services contract change in April 2011 requires GP practices to involve patients and undertake local surveys.

GP practices in Stockport are taking advantage of Citizen Space to run their local surveys. The system has been adopted by Stockport PCT, and can be used across the PCT, including by GP practices and other affiliated providers at no additional cost (see how GP practices are consulting here)

We’re speaking to lots of NHS organisations who want to engage more effectively with their stakeholders. If you’d like to learn more about the benefits of using Citizen Space, please get in touch or request a demo

Five useful links for the new look NHS

I speak to a lot of health care professionals about stakeholder engagement. The overwhelming problem faced by many in the NHS is the new engagement strategies needed by the GP Consortiums. I’ve gathered some helpful links to assist those re-thinking their Public and Patient Engagement strategies.

With all the uncertainty in the current state of health reforms, it is good to know that the NHS alliance is championing the cause of the GP Consortium.

A very real concern of many health care professionals is how to engage all stakeholders, something Journalista has blogged about very well.

The Guardian have published a rather interesting article about the NHS use of Twitter and Facebook, which is well worth a read.

The guys at RCGP Centre for Commissioning have developed a ‘Rough Guide to Engagement and Experience for GP Consortia’ on the emerging national framework governing patient interaction. As a starters guide it’s invaluable.

Finally, a word to Stockport Clinical Commissioning Partnership who are using our very own Citizen Space to consult with the public. It’s great to see it working so well.

We’re speaking to lots of NHS organisations who want to engage more effectively with their stakeholders. If you’d like to learn more about the benefits of using Citizen Space, please get in touch or request a demo

7 useful things for NHS consultation, engagement and patient involvement

NHS Social Media – my favourite find of last week, this is a straightforward twitter discussion for anyone involved in using social media in the NHS. The discussion takes place every Wednesday evening and is easy to join or watch. No webinar software to worry about, no forums to register for, just useful, practical discussion via Twitter.
screenshot of NHS Social Media about page

Couple of interesting pieces I’ve run across
Interesting postGP practices ‘despondent’ as they struggle to meet terms of patient participation DES. I know there are NHS politics playing out in that post – but many practices *do* struggle to use the web effectively – for a host of reasons, including time & money, understanding what patients need from online resources, and understanding what is possible (disclaimer a number of my immediate family are GPs).

Useful blog from Carl Plant (NHS digital and community manager in the West Midlands). I particularly liked this data-driven dashboard to show how busy is your hospital.
Screenshot - how busy is your hospital

Three helpful participation and online technology guides
BMA Patient and Public Involvement toolkit.
Scottish Health Council report on participation and online technology
Change Foundation social media toolkit – Canadian resource, but useful.

Things from Delib…

Easier NHS consultation and engagement
Stockport PCT choose Citizen Space as a key tool to boost consultation, including helping GP practices and consortia with patient involvement. » more about PCT use of Citizen Space.
Screenshot of Stockport PCT Citizen Space

Other Citizen Space users include Department of Health and Rotherham PCT.

Online discussions produce valuable policy responses from health professionals
This is a detailed report of the methodology, participation rates and outcomes when Medicines and Healthcare products Regulatory Agency (MHRA) ran an online healthcare discussion using our Dialogue App. » PDF Report.

Public involvement in health policy with dialogue and crowd-sourced ideas
A video overview of the National Dialogue on Health IT and Privacy – this was a US based public healthcare discussion using our Dialogue App. The video includes details of how the process was designed to achieve high participation rates.

Any comments or suggestions?
Let us know on Twitter @DelibThinks or drop us a line info@delib.co.uk.

9 useful links for consultation, engagement + comms people working in UK local gov, police or NHS

We Love Local Government
I ran across the We Love Local Government blog this week. It’s mixes practical tips for getting stuff done with fun insight into what it’s like to work in local government right now. Couple of links:

Participation; Reservists
One straightforward ‘how to’ piece about micro-participation. Sales pitch: we can help you with that if you’re interested (end of sales pitch). The other piece from Podnosh was intended to be thought-provoking, and is.

Place shaping
Place-shaping – another buzzword, or the future of local government? Controversial to some but gaining acceptance, here are a couple of pieces on place shaping

“The Dave Briggs corner”
The ever-helpful and prolific Dave Briggs does a great job of delivering straightforward, practical advice for local government, police + NHS staff who just need to get on with communication, consultation and engagement.

And finally…
Can’t keep up with blogs? Forgetful? Prefer email? Our digital democracy digest goes out by email about once a month. It’s free (obviously), and we won’t spam you (obviously). Features tips & tricks, useful links, plus digital democracy news & thinking from us & around the web.

Here’s a recent example (with a signup form, in case you fancy it).