Thanks to our Citizen Space Aggregator, it’s possible to quickly identify who our Citizen Space customers are consulting with and on what topics. Among the many audiences our customers are increasingly seeking views from are cyclists. Here’s a quick round-up of some of the ways they’re going about it:
Using illustrative visuals
Transport for London (TfL) are currently consulting on further improvements to lorry safety in London: a consultation which includes some excellent illustrative visuals. These images clearly depict the differences being proposed (namely, having lorries operating in London that are fitted with vision panels in passenger side doors for improved visibility of cyclists).
Embedding videos explaining schemes
The London Borough of Enfield are using their Citizen Space instance to consult with residents on the fourth scheme of their ‘Cycle Enfield’ project, for which they recently secured £30m of funding from Transport for London. This funding is proposed to be used for new cycle routes, improving the use of existing routes, developing green ways, secure bike parking and investing in local projects. All these proposals are clearly explained in the introductory video on the consultation overview page which respondents can watch before completing the consultation.
Consulting on strategic issues: new super routes
Camden Council are consulting on ‘Brunswick Square Walking and Cycling Improvements‘, a project which which aims to capitalise on proposals from nearby schemes which have identified Brunswick Square as an important intersection of east-west and north-south cycle movements. In order to clearly present the proposed changes, Camden Council have included side-by-side images of both current and future state for the square. This helps respondents re-imagine how cycling can become a key part of improvements.
Running staged local consultations and associated events
Southwark Council are currently consulting on improvements to a number of quiet ways: a network of bike routes for less confident cyclists using mainly low-traffic back streets. The council are consulting 6 different areas of the borough in total; including running 4 different consultations concurrently. One of these examples is the ‘Elephant and Castle to Crystal Palace Quietway (QW7) Turney Road‘. In order to provide cyclists with the opportunity to comment, Southwark have also included a number of associated events which are running on a weekly basis in nearby schools and town halls. Both the events and associated consultations are linked from the consultation hub page:
Transport for London are also holding a number of public events as part of their consultation on the new East-West cycle super highway from Paddington to Acton. Again these events are clearly displayed on the consultation home page.
Use tables to detail proposed changes
Edinburgh City Council used tables on the consultation overview page of their ‘Roseburn to Leith walk cycle link and street improvements consultation‘ to present proposed changes in a clear format to respondents. By breaking down the changes by geographical area, cyclists can quickly see which changes apply to them.
Consulting on ‘hyper-local’ issues: bike hangars
A small handful of our customers have also been consulting on ‘bike hangars’ recently: an example of ‘hyper-local’ consultation. For instance, both Camden Council and Southwark Council are consulting on where bike-hangars should be installed. Using images of how the bike hangars will look helps residents consider how they’d feel about them being installed in their own neighbourhood.
Lots of the examples above provide ideas for how to make the most of the consultation overview page. Here’s a handful of top tips for optimising your own cycling surveys:
- Tag consultations with ‘cyclists’ under your audience and interest group categories to aid their search.
- Promote relevant consultations via local groups and charities such as Sustrans.
- Use images above consultation questions so that they directly relate to the changes proposed.
- Use Skip logic or cloning surveys to route respondents based on geographical location or level of agreement to proposed changes.
- Enable respondents to rank proposals using the Citizen Space ranking answer component.
Have you seen any great examples of methods to consult with cyclists online which we haven’t included above? We’re always interested in seeing how our customers are making the most of the tools at their disposal!