Author: Danielle Topaz

The Weekly Roundup (Easter Edition)

Happy long weekend everyone! And it looks like it’s going to be a sunny one, too. We’re not in tomorrow, so this week’s consultation roundup comes to you a day early. Read on to see what our clients have been up to lately.

The Greater Manchester Combined Authority is consulting on a programme for change for its Fire and Rescue services

Greater Manchester is completely overhauling its Fire & Rescue services. Their current model is not sustainable, so they are looking for the public’s views on their proposals to modernise and streamline the services while also making efficiency savings of £12.8m. The consultation is clearly categorised into distinct chapters, with plenty of info and graphics embedded in fact banks.

Hackney Council is consulting on an upgrade to Fairchild’s Garden

The London Borough of Hackney has identified funding to transform Fairchild’s Garden, a green space in the heart of Hackney. The space is the final resting place of Thomas Fairchild, a notable local horticulturist. The overview page provides tons of information, including an embedded map, pictures of the plans and a great video explaining the proposed design and how it hopes to transform the garden into a welcoming green space for all.

Wandsworth Council is consulting on the restructure of its Autism Spectrum Disorder advisory services

This consultation comes following a previous one they ran last year on families’ experiences of the ASD assessment process. Using the feedback from the January consultation, they have drafted proposals on how best to meet the suggested changes. This time, they are seeking views from the public, stakeholders and medical professionals on the proposals. The consultation uses question routing, or skip logic, very effectively. It also uses fact banks to lay out the pros and cons of each proposal in handy tables.

HESA is consulting on the future of the services it provides

The Higher Education Statistics Agency is asking its stakeholders their opinions on the services it offers. The consultation is designed to share what the statutory elements of its service are with its subscribers, as well as how they can shape their services to best meet users’ needs moving forward. They use embedded PDFs nicely, as well as using a chapter survey for both information-only pages and survey questions. Labelled fact banks make it clear what information is required to answer each question, so they can expect high-quality, considered answers from their respondents.

And there you have it, folks. Have a lovely Easter, we’ll be back next week for more.

We’re Hiring! Commercial Consultant

We want to have our products used by every democratically accountable organisation in the world, transforming – in small but significant ways – the lives of hundreds of millions of citizens. That means we need to be talking to a lot of people who work in the public sector.

To help us with that, we’re looking to hire a Commercial Consultant.

Sales jobs that don’t suck
We operate a consultancy-focussed sales team that helps people to understand our software products and their potential applications. In the 10+ years we’ve been doing this, we’ve grown to be a well-established, well-liked supplier to government organisations around the world. We want to add to our sales team so that we can keep persuading more people that what we do is a good investment and A. Good. Thing.

Sales jobs can suck
We know that sales jobs often suck. Sales can and should be a force for good; a way for people to understand and buy something that they find useful, progressive and ultimately needed. Unfortunately, the way that sales teams are structured and managed often precludes this, with an attitude and an approach that ceased to be genuinely effective in about 2006. It might be pushy tactics; hounding a huge number of people for a small return; perhaps it’s the enforced speech and manner that’s expected of you; regardless, the common sales job can best be described as reward by brute force.

If you’d prefer a shot at selling something worthwhile, in a manner that doesn’t repulse you, all for the ultimate gain of society, do read on.

How it works here
Our market – public bodies – appreciate that we sell our products in an intelligent and helpful way, grounded in an understanding of their needs.

Sometimes the job involves people approaching us, sometimes we have to find them ourselves – but either way they can’t buy anything unless they understand how the products work. As such, a big part of what we do (and what I’d need from you) is to generate interest in having a demonstration of our platforms. Most of the time we do it remotely via screenshare; sometimes we do it in person.

In order to make those sales we do all the usual stuff: operate a CRM system, audit markets, look for emerging markets, plan sales-based marketing campaigns, obsess over individual and company pipelines, establish short, medium and long term sales targets and yes, we also have strict KPIs, which you’ll be expected to hit.

In time, the role will evolve as your knowledge increases, with the expectation that you will close your own sales.

Who are you?
I need an individual with something to prove, coupled with the mental acumen to learn comprehensive products and market knowledge.

That person should have solid grounding in a commercial role – it must be your last or current job. I appreciate that lots of roles include an element of selling, but if it doesn’t directly keep a roof over your head, don’t apply. I know it sounds a bit harsh, but I just want to save everyone’s time and focus on the people who can do it.

What are you doing now? I’m not entirely sure – maybe you worked in a corporate environment for a couple of years and learned the basics the hard way; maybe you sold people TVs; you might have a background in digital or media sales; frankly, I don’t care. What does matter to me is finding an individual with the work ethic, brains, and hunger to grow into this role over time.

What’s in it for you?
If you want a career based on accelerating job titles, ‘managing a team’ or a personal worth based on the grade of your company car, we’re not for you. Delib operates a relatively flat management structure, that rewards performance with opportunities, salary increases and comfy chairs.

We’re offering £25k-£30k for the role, depending on experience. The fringe benefits are in line with the usual tech company stuff: Macs, second screens, trips to the pub if you like that kind of thing, 25 types of (arguably pointless) tea… We also share an office in central Bristol with our sister company, Cannes award-winning viral film company and all-round good time, Rubber Republic.

The job is based in central Bristol. Don’t live here already? Move.

Ben F, Commercial Director

Also, you need to know that we follow the HMG Baseline Personnel Security Standard and you will therefore need to satisfy basic eligibility criteria/certain conditions of employment (e.g. nationality rules/right to work) and provide appropriate documentation to verify ID, nationality, employment and/or academic history, criminal record (unspent convictions only).

Kim is handling cover letters and CVs, the former being most important. Please send yours to Closing date Friday 10th May.


Friday Consultation Roundup

It’s Friday! Which means it’s time for a weekly roundup of some of the interesting consultations that are on the Citizen Space Aggregator at the moment. Read on to see what our customers have been up to.

The New Zealand Health and Disability System Review is consulting on ways it can improve access to health and disability services

They are particularly looking to improve services for Maori, Pacific peoples, and those on low incomes, who are less likely to use health services before they become really unwell (1).  The consultation is super accessible: it’s offered in Te Reo as well as three different English language formats, including one with helpful videos of each question being asked in New Zealand sign language.

Australia’s Department of Industry, Innovation and Science is consulting on measurement laws

Australia’s Department of Industry, Innovation and Science is seeking citizen’s views on laws around measurement (literally – units like centimeters and kilograms and how they’re used) in everyday life. It makes good use of skip logic later in the survey, asking if participants would like to provide thoughts on each of three discussion papers and routing them through to the relevant comment area.  The questions are clear and understandable for a topic that could very quickly become very murky and technical!

The Ministry of Justice in the UK is consulting on proposed sentencing guidelines for offenders with mental health conditions

The guidelines will be given to UK courts and will help them to pass fair and appropriate sentences to anyone with a mental health condition, neurological impairment, or developmental disorder.

Bristol Uni is consulting on its development plans in the Temple Quarter

Back in Delib’s hometown, the University of Bristol has just opened a consultation on proposals for student accommodation on Temple Island, as part of its wider plans to create a campus in the Temple Quarter. For the locals among you, Temple Island is next door to where the abandoned old Royal Mail sorting offices were up until a few weeks ago. It’s a great, informative consultation with plenty of clear visuals embedded into fact banks.

That’s it for now! We’ll be back next week with more.