All posts by Delib Team

We’re hiring – excellent Account Manager wanted

Delib is growing, we have more new customers so we’re hiring for a few new members of the team. We’re looking for a new full-time Account Manager to join us at our civic tech software company in central Bristol.

100+ government organisations around the world use our products to consult the public and involve citizens in decision-making. Your job will be to retain and grow that customer base by building relationships, identifying new opportunities for people to use our tools and services, and by providing fantastic support to our current users.

This role is equal-parts reactive and proactive work: often, you’ll be responding to incoming enquiries or helping admin users when they flag up an issue. However, it’s also essential that you’re able to actively go out and engage with our customers and market. We need you to have an eye for new business, an understanding of how to expand a network and an enthusiasm for introducing more people to what we do.

You’ll be responsible for ensuring customers are happy, retained and would refer us on to other organisations. If we get this right, it’s an all-round win: we’re happy, our customers like working with us, and together we’re helping citizens connect better with decision-making.

Delib is a small company (there are about 20 of us in the whole team) and account management is key to the business – sitting between our customers, sales, and software development.

A ‘typical day’ is varied and isn’t always ‘typical’: it might involve meeting with our developers in the morning (we have a morning ‘stand-up’ each day), solving issues for our customers, speaking with them to ensure their needs are met and that they are happy, and more. Alternatively, you might find yourself in Whitehall visiting government departments or flying up to Edinburgh to present at a conference. To do this role, you need to be driven, inquisitive and open-minded, and happy to be flexible to ensure that customer needs are met. We are looking for people who search out opportunities to make things better and who get things done.

You’ll need to learn product knowledge and also, in time, become an expert in the market we work with – digital in government. It helps if you have a hook of interest in Delib – whether it’s an interest in government, in digital or just generally in doing a worthwhile job. We have teams in Australia and New Zealand and we often work with public sector organisations in Canada and the US as well, so your customer-base will be nicely varied.

We will expect you to:

  • Be responsible for a specific set of our customers, and also assist our other account managers as needed.
  • Work with the sales team to pitch and win opportunities, then take those customers through our on-boarding process. Maintain the account relationship and ensure we retain the customer.
  • Build profile with our customers and the wider digital democracy/gov community by sharing news and thinking at events, via Twitter, blog posts, presentations etc.
  • Communicate with customers by phone, email, and face to face
  • Deliver product training, both face-to-face sessions and web-based screen-shares.
  • Identify and grow opportunities within existing accounts where additional products/services can be useful to the customer.
  • Manage feedback on product improvement.
  • Help resolve support and account admin issues.
  • Work with the production team to get customers’ needs met; be able to understand and translate technical queries between customer/developers and vice-versa.
  • Seek references, recommendations & case study opportunities from customers.
  • Be aware of legal frameworks and statutory information pertinent to our products.
  • To be considered for this role, you almost certainly will have worked in account or project management for at least a couple of years, with a good understanding of how the job works.

We’re not looking for a fresh graduate (although we do hire those for other roles) or anyone else who needs the basics explained, so please don’t apply if that sounds like you.

We need you to be good with words and have a desire to learn. This is a consultative role, so warmth and personality count for a lot. All our jobs are pretty autonomous, so you’ll also have to be self-motivated, positive and determined.

Working with other time zones means, sometimes, your hours will shift (your day won’t always be a conventional 9-5:30).

Our office is a professional-yet-relaxed open plan environment. We’re a small, smart, hard-working team and you’ll be working closely with our team of account and territory managers, senior sales consultants, developers and marketers.

We’re offering £27-30k depending on experience.

If this sounds good to you, please get in touch. Send us a cover letter (to Jayne@delib.net) and your CV. We’re more interested in covering letters than in CVs. If we like the look of yours, we’ll get you in for a standard hiring interview.

We follow the HMG Baseline Personnel Security Standard and you will therefore need to satisfy basic eligibility criteria/certain conditions of employment (e.g. nationality rules/right to work); and provide appropriate documentation to verify ID, nationality, employment and/or academic history, criminal record (unspent convictions only).

We will not accept applications via recruitment companies.

Delib Goes to the Festival of the Future City

Last week I had the pleasure of attending a couple of events at ‘The Festival of The Future City’. Future Cities Catapult (FCC) collaborated with Bristol Festival of Ideas to showcase ‘the best in advanced urban services’ and innovations that are having a positive effect on our city health, infrastructure and overall wellbeing.

The workshops and sessions were spread out over three days, with everything from ‘What we can learn from cities of the past’ to ‘Playable Cities’ of the future. I personally attended ‘The Future of Metro Revolution’ with my lovely co-worker Ludwig on Wednesday and ‘Using Research for City Futures’, part of a three-piece series on Thursday morning. Members of Delib staff also visited a range of other sessions.

The Future of Metro Revolution had a thought-provoking line up of speakers, including Tim Bowles (Metro Mayor for The West of England Combined Authority), Marvin Rees (Bristol City Mayor), Peter Kurz (Mayor of Mannheim), and Alaina Harkness (Brookings Institution, Chicago).

The panel discussion – Simon Cooper (panel chair), Tom Bowles, Marvin Rees, Alaina Harkness and Peter Kurz

The session was focused on how the six new combined authorities across the UK have affected local government, what powers they have, and what the future brings. It was great to see our local mayors (city and regional) joined on a panel with views from two such different countries, and therefore hear a little about how local gov differentiates across the western world.

Peter Kurz, a German Lawyer and Politician, has been Mayor of Mannheim since 2007. He kicked things off in the session by explaining how the structure of local government in Germany, the 16 states and the form of the municipal council work. We learnt how cities split tasks into tiers, of voluntary – mandatory, and how this meant “more staff are directly connected to the client(citizens)”. We were informed about German cities currently lobbying for their rights within states, but also within Europe, Post-Brexit, with Kurz stating how important it is to use the powerful language of self-rights, especially within cities.

“Strengthening cities is a way to a better world” – Peter Kurz

Memorable quotes from discussion

The reason I chose to attend this session originally was to find out more about our new combined authority mayor and how can two opposing parties work together in a harmonious manner. Bowles introduced himself as ‘regional mayor’, adamant “regional mayors are networking together to create a stronger voice”. The role of the combined authority is to continue bringing growth for the local and national economy, Bowles expounding an interest in developing our education system.

It was great to see Marvin and Tim discussing how we can capture collective voices in cities, how behind every successful city there’s people dedicated to the task of networked leadership, and how different authority’s interdependence is important for the country to run auspiciously. Sat next to us we had a very talented illustrator capturing the moments, (link to her Twitter here).

Marvin explained how the focus on the strength of cities is not currently high on the agenda in UK Government, and this must change, with core cities collaborating to create a stronger United Kingdom.  Essentially, we must keep strengthening our communications between leaders and citizens if we want a robust nation. I got some (quality footage) of the final moments in the discussion, take a listen here.

On Thursday I attended “Using research for future cities”, led by Rachel Cooper (Imagination Lancaster), Geoff Mulgan (Nesta) and James Brooks (National League of Cities). The session explored interdisciplinary approaches to liveable cities, innovation and using data in cities. James Brooks taught us how in America, they’re currently trying to solve the opioid epidemic, with the help of collective data and partnership, after President Donald Trump announced his intention to declare a state of emergency in response to the ongoing crisis in August this year.

Opioid Epidemic data map USA

Using quantitative data displayed through maps, means that those viewing it can easily see any correlation in themes and cross reference the figures to help target help for this health crisis.  This lead on to further discussions from the rest of the speakers, Geoff Mulgan from Nesta, focusing on the means of collecting said data for cities for example, Digital Democracy.

It was great for Delib to get a chance to attend an event surrounded with citizens passionate about their city, as well as ‘experts’, but as Geoff Mulgan said, “we’re all experts in something”, and we must keep communicating and collaborating to see the changes we want in our cities, and consequently a better world. If you want to find out more about what we learnt at the festival, let us know on Twitter

Megan Tonner – Consultant at Delib

Top UK #localgov jobs – July 2017

It’s time for the monthly round-up of great digital, strategic and engagement jobs from the UK local government sector. Here are our top picks for the month of July.

Deputy Director, Regional Transport Strategies
Department for Transport: London
Closing date: 10/07/17

Community Engagement Officer
Woking Borough Council
Closing date: 10/07/17

Volunteer Coordinator
Surrey County Council
Closing date: 17/07/17

Assistant Planner (Planning Policy)
South Bucks District Council
Closing date: 23/07/17

Voluntary Sector Network Coordinator (Children & Young People)
Bath & North East Somerset Council
Closing date: 07/07/17

Environmental Health Officer/Senior Technical Officer
Reading Borough Council
Closing date: 09/07/17

Head of Information and Communications Technology
London Borough of Hillingdon
Closing date: 17/07/17

Planning Officer
Hastings Borough Council
Closing date: 10/07/17

Head of Operations – Regeneration, Planning and Housing Directorate
London Borough of Hammersmith & Fulham
Closing date: 24/07/17

Planning Policy Officer
Royal Borough of Windsor and Maidenhead
Closing date: 16/07/17

Top UK #localgov jobs – May 2017

It’s time for the monthly round-up of great digital, strategic and engagement jobs from the UK local government sector. Take a look at our picks for May.

Head of Technology Services
Horsham District Council
Closing date: 22/05/2017 12:00 PM

Transport Planning Officer
Brighton & Hove City Council
Closing date: 22/05/2017

Parks Community Engagement Officer
Enable Leisure & Culture
Closing date: 14/05/2017

Assistant Communications and Policy Officer
Oxford City Council
Closing date: 21/05/2017

Part Time Community Engagement Officer (24 hours per week)
Castle Point Borough Council
Closing date: 16/05/2017

Planning Officer
Milton Keynes Council
Closing date: 26/05/2017

Planning Officer
Waverley Borough Council
Closing date: 22/05/2017

Prevent Community Engagement Development Officer
Westminster City Council
Closing date: 18/05/2017

Communications co-ordinator
One-Eighty Children’s Charity
Closing date: 17/05/2017

 

 

Top Australia and New Zealand public sector jobs this April (2017)

Each month, we round up some great digital, strategic and engagement/communications jobs going in the Australian and New Zealand public sectors. Here’s our April 2017 collection – if any of them look tempting, click through to find out more…

Community Participation Coordinator
Port Macquarie Hastings Council
Closing date: 23rd April 2017

Communications Officer
Closing date: 17th April 2017 

Public Contact Officer
Commonwealth Ombudsman
Closing date: 30th June 2017 

Senior Hearings Advisor
Auckland Council
Closing date: 23rd April 2017

Head of Public Engagement / Auckland Art Gallery Toi O Tamaki
Auckland Council
Closing date: 30th April 2017 

Top UK #localgov jobs – April 2017

It’s time for the monthly round-up of great digital, strategic and engagement jobs from the UK local government sector. Take a look at our picks for April.

Consultant
NPC London
Closing date: 25 April 2017

Communications Manager
KANTAR London
Closing date: 15 April 2017

Senior Officer
Cotswold district council
Closing date: 27 April 2017

Leisure and Community Officer
Fareham Borough Council
Closing date: 7 April 2017

Stakeholder Engagement Specialist
Black & Veatch
Closing date:  N/A

Kent Planning Officer
Natural England
Closing date: 14 April 2017

User Researcher (Government Department)
City of London
Closing date: 30 April 2017