Stockport PCT choose Citizen Space as a key tool to help manage change within the NHS

With a major period of change in the NHS, many PCTs are having to increase consultation needs within a restricted budget. Having recently chosen to use Citizen Space, Stockport PCT have identified the system as a key tool to help them manage this change:

“Citizen Space is one of the key tools which will allow us to manage change within the NHS, increase consultation with less staff, and reach more and more people”
Angela Beagrie – NHS Stockport

Prior to using Citizen Space , Stockport PCT found their teams were inadvertently asking local stakeholders similar questions, often risking ‘consultation fatigue’ amongst members of the public. The trust are now able to centralise consultation activity, providing visibility for their teams on all closed, current and forthcoming consultations, and helping avoid consultation fatigue.

Stockport PCT are currently updating their Consultation Policy, which outlines a clear process for undertaking a duty to consult, and Citizen Space will be ‘at the heart of this process’. Whenever changes to their services and policies are now proposed, staff can use Citizen Space to review what patients and the public have already told them.

Stockport PCT are also encouraging their GP practices, clinics and consortia to use the site to streamline their patient experience work.

“The future of the NHS, like most businesses and organisations in this economic climate, depends heavily upon streamlining work across teams. For engagement and patient experience, this is the tool that can make it happen”.
Angela Beagrie – NHS Stockport

» Stockport PCT’s Citizen Space
Stockport PCT Case Study (printable PDF)

For more info on Citizen Space or for a demonstration, get in touch with Beccy on 0845 680 0575, or fill in our online demo request form:

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