Tag Archives: government consultation software

Testing Delib’s new Perth office(s)

Technically Delib Australia’s head office is in Canberra – as this is where Craig, our new Delib Australia MD is based. However, as a software company with clients across the country our *HQ* is pretty much wherever does a great coffee and has good internet access.

Here’s a selection of potential new office locations we trialled whilst meeting lots of great government people across Perth and WA . . .

Burford Lunch Bar. Strengths: great sausage sandwich. Weaknesses: poor internet.

VANS cafe, Cottesloe. Strengths: great coffee. Weaknesses: (too) good chocolate brownies.

St Georges Terrace (the street). Strengths: mobility. Weaknesses: high chance of collision.

Beach front at Cottesloe. Strengths: great view. Weaknesses: no coffee.

Beach on Rottness Island. Strengths: sun. Weaknesses: none.

We’re still deciding which one we prefer best – though I know which I’ll be voting for . . .

Tips for setting up your organisation’s consultation infrastructure

If you’re planning to embed online consultation seriously within your organisation, and help build a more participative organisation for the future, then you need to think hard about how best to set up your online consultation infrastructure.

The core reason you need to think about your consultation infrastructure is largely to do with scale – as you need to consider how as an organisation you might scale your consultation work, running regular consultation processes across multiple departments, on multiple subjects to multiple stakeholder groups.

Core to addressing these issues around scale is ensuring you implement a system that allows you to easily manage and organise your consultation processes – whether they’re online or offline – and ensure it’s a system that can easily be used across multiple different departments, providing relevant user permissions giving multiple different access levels.

So our biggest tip in this space is *get the basics right* and then look to innovate once you’ve sorted out these basics. We’ve put together a fuller list of consultation infrastructure tips.

Getting the basics right is something we’ve been working with central government in the UK for over the last 18 months, helping implement Citizen Space – an open source consultation platform, that helps government departments better manage their consultation processes.

So far Citizen Space has been successfully implemented across 30+ government organisations, and excitingly as it’s open source means that it can be used by government’s across the world – helping us build our vision of *government as a platform*.

Citizen Space launches- an open source consultation and engagement platform

Delib has launched Citizen Space, an open-source consultation and engagement platform. Citizen Space has been developed as a collaborative project between the UK Government and digital democracy company Delib, and has been designed to help government departments to set-up, organise and publicise consultations across the internet with one easy-to-use system.


Co-design has been at the heart of the Citizen Space project, with government departments involved at each stage of Citizen Space’s 12 month development process.

Easy-to-use and empowering

Key objectives that Citizen Space has been designed to address include:

– Manage and organise multiple consultations across multiple policy teams

– Share consultation information openly in a structured way

– Create a easy and robust way to create online consultations on complex policy documents

– Provide a way to easily analyse consultation data (both qualitative and quantitative)

– Provide a central space to manage / track responses – whether it’s online responses or postal responses

Open source

Citizen Space has been developed as an open-source consultation and engagement platform, enabling government departments and the wider digital democracy community to build on the foundations that have been developed, leveraging efficiencies by sharing development costs and benefits.

The open source nature of the Citizen Space platform also means that government departments are flexible in how they implement and use Citizen Space, as they’re not bound by specific vendor licenses.

An expandable suite of online engagement tools

Citizen Space is a set of open source software, which consists of Consultation Finder and Quick Consult. Importantly, Citizen Space is designed as an open-source platform which can be freely added to over time – with all improvements benefiting the government community as a whole.

Consultation Finder

Consultation Finder is a centralised hub designed to help in-house teams manage consultation processes efficiently online.

* Central platform for multi-partner management

* Consultation database to find and sort multiple consultations

* Easy-to-use content management system

* RSS syndication for sharing

Quick Consult

Quick Consult is an online consultation app designed to allow government departments to quickly and easily create an interactive policy consultation.

* Easily set up both linear and non-linear online consultations

* Let people comment on complex policy-documents

* Analyse quantitative and qualitative data

* Manage respondents live

As an open source system developed in collaboration with government, the complete Citizen Space package is available to government organisations to use from as little as £3,000 as a one off cost, a substantial saving on many existing systems and processes, less even than some organisations spend on e-consultation licenses in a single year.

To see a demo version of Citizen Space, visit www.citizenspace.com/demo. If you’d like to have a look at the administration side of the system too, then get in touch.